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Frequently Asked Questions

How do I download the movie?

How do I watch VHX movies on my TV?

How do I stream the movie?

How do I watch the movie on my computer?

How do I watch on my phone or tablet?

How do I purchase the movie?

I paid, but never got an email to watch the movie!

What am I buying?

What is VHX?

How do I download the subtitle SRTs and play them in VLC?

How do I redeem a code?

Why does the charge say "recur" on my credit card statement?

I downloaded the film to my computer, but it won't open or play.

I've exceeded my download limit for the day. How do I get more?

I've tried everything & still cannot play the movie.

How do I get a refund?

My payment failed. What do I do now?

How do I download subtitles?

I'm getting the "code already redeemed" error.

How do I change my password or email address?

The movie is skipping or lagging! What now?

How do I buy a gift of the movie for someone else?

The download never finishes! It only partially downloads and fails.

Have further questions or issues?

Contact support and we’ll respond as quickly as we can. Please include any extra information about what you experienced (your browser, operating system, error message received). Expect a response within the next business day!